Refund policy

RETURN & REFUND POLICY

COFFEE, DEKÁF MERCH—including apparel, drinkware, and coffee storage products—and GIFT CARDS ARE FINAL SALE, EXCEPT IN THE CASE OF DAMAGED, DEFECTIVE, OR INCORRECT ITEMS AS DESCRIBED BELOW.

At Dekáf, our goal is to deliver exceptional coffee and products directly to your door. While all sales are final, we are always here to help if you experience an issue with your order.

COFFEE

Due to its perishable nature, we cannot accept returns of whole bean or ground coffee, even if unopened.

Coffee is a personal and subjective experience. Our roast levels, tasting notes, and flavor descriptions are provided to help guide your selection, but they cannot guarantee that a particular coffee will suit every palate.

A coffee that does not match a customer’s personal preferences—including preferences regarding roast level, acidity, body, aroma, or flavor profile—is not considered defective or an order error and does not qualify for a return, exchange, replacement, or refund.

If your coffee is not to your satisfaction, our team would be happy to offer brewing guidance or recommend another coffee that may be better suited to your taste. If you are unsure which coffee is right for you, we encourage you to explore our customizable 4- and 6-coffee sample packs before purchasing a full-size bag.

If there is another issue with your coffee order, please contact us at info@dekaf.com within 10 days of delivery. Include your order number, a description of the issue, and photographs when relevant.

DEKÁF MERCH AND GIFT CARDS

Dekáf merch—including apparel, drinkware, and coffee storage products—is final sale and cannot be returned or exchanged, except when an item arrives damaged, defective, or different from what was ordered.

Gift cards are final sale and cannot be returned or refunded.

SHIPPING DELAYS AND ADDRESS ERRORS

Carrier and Transit Delays

Shipping and delivery timeframes are estimates and are not guaranteed. Business days do not include Saturdays, Sundays, federal holidays, or carrier-observed holidays.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Dekáf’s control. These may include:

  • Severe weather or unsafe travel conditions

  • Federal or carrier-observed holidays

  • Seasonal or peak-volume shipping periods

  • Carrier staffing or operational delays

  • Transportation or service interruptions

  • Natural disasters or other emergencies

  • Customs processing for international orders

  • Other delays experienced or imposed by the carrier

Dekáf is not responsible for carrier-related transit delays. A delayed package that remains in transit does not automatically qualify for a refund or replacement. However, if tracking has stopped updating for an extended period or you believe your package may be lost, please contact us at info@dekaf.com. Our team will review the shipment and assist with the appropriate next steps.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.

Dekáf is not responsible for delivery delays, failed deliveries, lost packages, or packages returned to us because of an incorrect or incomplete address entered by the customer. Address changes cannot be guaranteed once an order has been placed.

Orders affected by a customer-provided address error are not automatically eligible for a refund or replacement. However, Dekáf may offer a courtesy replacement at its discretion after evaluating the circumstances of the order on a case-by-case basis. Courtesy replacements are not guaranteed.

When a courtesy replacement is approved, the customer is responsible, at minimum, for the cost of replacement shipping:

  • Orders of single 12 oz or 1 lb bags: $5 shipping fee

  • Multi-bag orders or orders of 5 lb or more: Shipping charged at the applicable carrier rate

Depending on the order’s size, value, and circumstances, the customer may also be responsible for some or all of the replacement product cost.

DAMAGES AND ORDER ISSUES

Please inspect your order upon delivery. If an item arrives damaged or defective, or if you receive an item different from what you ordered, contact us within 10 days of delivery at info@dekaf.com.

Please include your order number, a description of the issue, and photographs of the product and packaging when relevant. Once we have reviewed the issue, we will work with you on an appropriate resolution, which may include a replacement or refund.

REFUNDS

If a refund is approved, it will be issued automatically to your original form of payment. Please allow 7–10 business days for the refund to appear. Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since we approved your refund, please contact us at info@dekaf.com for assistance.

Any original shipping charges paid by the customer are non-refundable, except when a refund results from an error by Dekáf or when otherwise required by applicable law.

Nothing in this policy limits any rights or remedies available to customers under applicable law.