DEKÁF SHIPPING POLICY

ORDER PROCESSING & FRESHNESS

At Dekáf, freshness is essential to the quality of every cup.

• All coffees are roasted to order and shipped within 24 hours of roasting.

• Orders are generally processed and transferred to the shipping carrier within 1-2 business days of order confirmation.

• Orders are not processed or shipped on Saturdays, Sundays, federal holidays, or carrier-observed holidays when carriers are closed.

• Processing times may be extended during holidays, high-volume periods, or circumstances beyond our control.

Order-processing time is separate from carrier transit time. Estimated delivery time begins after an order has been transferred to the shipping carrier.

SHIPPING RATES & FREE SHIPPING

Shipping rates are calculated at checkout based on the order’s destination, size, weight, and selected shipping method.

• Subscriptions and one-time orders of $40 or more qualify for free Economy Shipping within the contiguous United States.

• Orders shipping to Alaska, Hawaii, or U.S. territories are subject to a flat $10 shipping fee and are shipped exclusively through USPS.

• Expedited and premium shipping options may be available at checkout for an additional charge.

• Free shipping applies only to Economy Shipping within the contiguous United States.

• Free U.S. shipping promotions do not apply to international orders unless expressly stated otherwise.

SHIPPING WITHIN THE CONTIGUOUS UNITED STATES

Available shipping methods and estimated transit times are displayed at checkout. Delivery timing depends on the destination and carrier performance.

Shipping and delivery timeframes are estimates and are not guaranteed. Business days do not include Saturdays, Sundays, federal holidays, or carrier-observed holidays. Selecting an expedited shipping method shortens the estimated carrier transit time but does not change the order-processing time unless expressly stated otherwise.

Once an order has been transferred to the carrier, delivery may be affected by circumstances outside Dekáf’s control, including:

• Severe weather or unsafe travel conditions

• Federal or carrier-observed holidays

• Seasonal or peak-volume shipping periods

• Carrier staffing or operational delays

• Transportation or service interruptions

• Natural disasters or other emergencies

• Other delays experienced or imposed by the carrier

A delayed package that remains in transit does not automatically qualify for a refund or replacement. If tracking has stopped updating for an extended period or you believe your package may be lost, please contact us at info@dekaf.com. Our team will review the shipment and assist with the appropriate next steps.

SHIPPING TO ALASKA, HAWAII & U.S. TERRITORIES

Orders shipping to Alaska, Hawaii, and U.S. territories are subject to a flat $10 shipping fee and are shipped exclusively through USPS. This applies to both one-time purchases and subscription orders.

Our roasting facility is located on the East Coast in Massachusetts. Transit times may be longer depending on the destination, carrier conditions, and available service.

INTERNATIONAL SHIPPING

We offer international shipping to select countries.

• International shipping costs are calculated at checkout.

• Customers are responsible for any customs duties, taxes, import fees, or other charges required by the destination country.

• Customers are responsible for confirming that the products they order may be imported into their destination country.

• International transit times vary and may be affected by customs processing and local carrier handling.

• Free U.S. shipping promotions do not apply to international orders unless expressly stated otherwise.

Dekáf is not responsible for delays, fees, or delivery issues caused by customs authorities, import restrictions, or international carrier handling. If you experience an issue with an international shipment, please contact us and we will assist where possible.

SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24 hours to become available after the carrier accepts the package.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout. If you notice an error after ordering, contact us immediately; however, address changes cannot be guaranteed once an order has been placed.

Dekáf is not responsible for delivery delays, failed deliveries, lost packages, returned packages, or additional shipping costs resulting from an incorrect or incomplete address entered by the customer.

Orders affected by a customer-provided address error are not automatically eligible for a refund or replacement. However, Dekáf may offer a courtesy replacement at its discretion after evaluating the circumstances on a case-by-case basis. Courtesy replacements are not guaranteed, and approval in one instance does not guarantee approval in another.

When a courtesy replacement is approved, the customer is responsible, at minimum, for replacement shipping:

• Orders containing a single 12 oz or 1 lb bag: $5 shipping fee

• Multi-bag orders or orders of 5 lb or more: Shipping charged at the applicable carrier rate

Depending on the order’s size, value, and circumstances, the customer may also be responsible for some or all of the replacement product cost.

DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

Because coffee is a perishable product, we do not accept returns of whole bean or ground coffee, even if unopened.

Please inspect your order upon delivery. If an item arrives damaged or defective, or if your order contains an incorrect or missing item, contact us at info@dekaf.com within 10 days of delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging when relevant. Once we have reviewed the issue, we will work with you on an appropriate resolution, which may include a replacement or refund.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with other members of your household, neighbors, building staff, or mailroom when applicable.

If the package is still missing, contact us at info@dekaf.com within 10 days of the carrier’s delivery notification. Our team will review the tracking information and assist with the appropriate next steps. A refund or replacement is not guaranteed and will depend on the circumstances and the results of any carrier investigation.

Packages delivered incorrectly because of an inaccurate or incomplete customer-provided address are handled under the Incorrect or Incomplete Shipping Addresses section above.

REFUNDS & SHIPPING CHARGES

Any approved refund will be handled in accordance with our Return & Refund Policy.

Any original shipping charges paid by the customer are non-refundable, except when a refund results from an error by Dekáf or when otherwise required by applicable law.

QUESTIONS?

If you have questions about shipping, subscriptions, or an order, please contact us at info@dekaf.com. We’re here to help ensure a smooth experience from roast to cup.