DEKÁF ORDER POLICIES

Due to the perishable nature of coffee, we cannot accept returns on whole bean or ground coffee - even if unopened. However, we're always here to assist you!

If there's an issue with your order, please reach out to support@dekaf.com within 15 days of your purchase. Please include your order number and details.

If your coffee is not to your satisfaction, our experts at Dekáf can offer brewing tips or recommend a blend that better suits your taste.

Unfortunately, we cannot accept returns on gift cards.

We kindly ask that you allow 10 business days for an automatic refund to be applied to your original form of payment. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@dekaf.com for further assistance.

Please inspect your order upon reception and contact us immediately at support@dekaf.com if an item is defective, damaged, or the wrong item has been received.

For any gift card related questions, please contact support@dekaf.com and a member of our support team will respond as soon as possible.

Please include your gift card details if applicable.