DEKÁF ORDER POLICIES

All Dekáf products are final sale. Due to its perishable nature, whole bean and ground coffee cannot be returned, even if unopened.

Dekáf merch—including apparel, drinkware, and coffee storage products—and gift cards are also non-returnable.

Coffee is a personal and subjective experience. Our roast levels, tasting notes, and flavor descriptions are provided to help guide your selection, but they cannot guarantee that a particular coffee will suit every palate.

A coffee that does not match a customer’s personal preferences—including preferences regarding roast level, acidity, body, aroma, or flavor profile—is not considered defective or an order error and does not qualify for a return, exchange, replacement, or refund.

If your coffee is not to your satisfaction, our team would be happy to offer brewing guidance or recommend another coffee that may be better suited to your taste. If you are unsure which coffee is right for you, we encourage you to explore our customizable 4- and 6-coffee sample packs before purchasing a full-size bag.

This final-sale policy does not apply when an item arrives damaged or defective, or when you receive something different from what you ordered. Please review the Order Issues section below for assistance.

If a refund is approved, it will be issued automatically to your original form of payment. Please allow 7–10 business days for the refund to appear. Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since we approved your refund, please contact us at info@dekaf.com for assistance.

Any original shipping charges paid by the customer are non-refundable, except when a refund results from an error by Dekáf or when otherwise required by applicable law.

Gift cards are final sale and cannot be refunded.

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout. If you notice an error after ordering, contact us immediately; however, address changes cannot be guaranteed once an order has been placed.

Dekáf is not responsible for delivery delays, failed deliveries, lost packages, returned packages, or additional shipping costs resulting from an incorrect or incomplete address entered by the customer.

Orders affected by a customer-provided address error are not automatically eligible for a refund or replacement. However, Dekáf may offer a courtesy replacement at its discretion after evaluating the circumstances on a case-by-case basis. Courtesy replacements are not guaranteed, and approval in one instance does not guarantee approval in another.

When a courtesy replacement is approved, the customer is responsible, at minimum, for replacement shipping:

• Orders containing a single 12 oz or 1 lb bag: $5 shipping fee
• Multi-bag orders or orders of 5 lb or more: Shipping charged at the applicable carrier rate

Depending on the order’s size, value, and circumstances, the customer may also be responsible for some or all of the replacement product cost.

Please inspect your order upon delivery. If an item arrives damaged or defective, or if your order contains an incorrect or missing item, contact us at info@dekaf.com within 10 days of delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging when relevant. Once we have reviewed the issue, we will work with you on an appropriate resolution, which may include a replacement or refund.

For information about carrier delays, packages marked as delivered, incorrect or incomplete addresses, and courtesy replacements, please review our Shipping Policy.

Nothing in these policies limits any rights or remedies available to customers under applicable law.

For questions about purchasing, receiving, or redeeming a gift card, please contact us at info@dekaf.com. Include your order number and the purchaser’s or recipient’s email address when applicable so our team can assist you.