DEKÁF SHIPPING POLICIES

Orders are generally processed within 1–2 business days of order confirmation. This processing period includes preparing and scheduling your coffee for roasting.

Once your coffee has been roasted, it is packaged and transferred to the shipping carrier within 24 hours of roasting. Our 24-hour freshness commitment begins when the coffee is roasted—not when the order is placed.

Orders may be processed Sunday through Friday. Packages are transferred to shipping carriers Monday through Friday, excluding federal and carrier-observed holidays.

Processing times may be extended during holidays, high-volume periods, or circumstances beyond our control. Order-processing time is separate from carrier transit time.

Dekáf offers complimentary Economy Shipping on:

• One-time orders with a subtotal of $40 or more
• All subscription orders

This offer applies only to shipments within the contiguous United States. Expedited and premium shipping options may be available at checkout for an additional charge.

Orders shipping to Alaska, Hawaii, and U.S. territories are subject to a flat $10 shipping fee and are shipped exclusively through USPS. This applies to both one-time purchases and subscription orders.

Our roasting facility is located on the East Coast in Massachusetts. Transit times may be longer depending on the destination, carrier conditions, and available service.

Available shipping services and estimated delivery timeframes are displayed at checkout. Transit time begins after an order has been processed and transferred to the shipping carrier.

Shipping and delivery timeframes are estimates provided by the carrier and are not guaranteed. Business days do not include Saturdays, Sundays, federal holidays, or carrier-observed holidays. Selecting an expedited shipping service shortens the estimated carrier transit time but does not change Dekáf’s order-processing time unless expressly stated otherwise.

Once an order has been transferred to the carrier, delivery may be affected by circumstances outside Dekáf’s control, including:

• Severe weather or unsafe travel conditions
• Federal or carrier-observed holidays
• Seasonal or peak-volume shipping periods
• Carrier staffing or operational delays
• Transportation or service interruptions
• Natural disasters or other emergencies
• Customs processing for international orders
• Other delays experienced or imposed by the carrier

A delayed package that remains in transit does not automatically qualify for a refund or replacement. If tracking has stopped updating for an extended period or you believe your package may be lost, please contact us at info@dekaf.com. Our team will review the shipment and assist with the appropriate next steps.

For customers on the West Coast—including California, Oregon, and Washington: Because our roasting facility is located in Massachusetts, packages sent through Economy or Standard Shipping may require the full estimated 5–8 business days in transit.

UPS SERVICES	USPS SERVICES
GROUND	GROUND ADVANTAGE
2ND DAY AIR	PRIORITY
NEXT DAY AIR	PRIORITY MAIL EXPRESS

 

FOR SUBSCRIPTIONS, GIFT CARDS, AND ORDERS $40+ SHIPPING WITHIN THE CONTIGUOUS U.S.

FREE ECONOMY SHIPPING

5-8 Business Days

 

FOR ORDERS SHIPPING TO AK, HI, OR U.S. TERRITORIES

FLAT-RATE ECONOMY SHIPPING FEE ($10)

7-14 Business Days

Yes. While we are proudly based in Salem, Massachusetts and ship throughout the United States, we also offer worldwide shipping so coffee lovers around the globe can enjoy Dekáf.

International orders are shipped through DHL, UPS, or USPS depending on the destination and selected service. Shipping costs and estimated delivery times vary by destination and carrier and are displayed at checkout.

Customers are responsible for:

• Customs fees, import duties, local taxes, or other charges imposed by the destination country
• Confirming that the products ordered may be imported into the destination country
• Providing any information required by local customs authorities

International delivery times may be affected by customs processing and local carrier handling. Dekáf is not responsible for delays, fees, or delivery issues caused by customs authorities, import restrictions, or international carriers.

Complimentary U.S. shipping on orders of $40 or more does not apply to international orders.

If you have questions about international shipping, contact us at info@dekaf.com.

Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24 hours to become available after the carrier accepts the package.

If tracking shows that your package was delivered but you cannot locate it, please check:

• Around the delivery location
• With other members of your household
• With neighbors
• With building staff, a front desk, or a mailroom when applicable

If the package is still missing, contact us at info@dekaf.com within 10 days of the carrier’s delivery notification. Our team will review the tracking information and assist with the appropriate next steps.

A refund or replacement is not guaranteed and will depend on the circumstances and the results of any carrier investigation.

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.

If you notice an error after ordering, contact us immediately. However, address changes cannot be guaranteed once an order has been placed.

Dekáf is not responsible for delivery delays, failed deliveries, lost packages, returned packages, or additional shipping costs resulting from an incorrect or incomplete address entered by the customer.

Orders affected by a customer-provided address error are not automatically eligible for a refund or replacement. However, Dekáf may offer a courtesy replacement at its discretion after evaluating the circumstances on a case-by-case basis. Courtesy replacements are not guaranteed, and approval in one instance does not guarantee approval in another.

When a courtesy replacement is approved, the customer is responsible, at minimum, for replacement shipping:

• Orders containing a single 12 oz or 1 lb bag: $5 shipping fee
• Multi-bag orders or orders of 5 lb or more: Shipping charged at the applicable carrier rate

Depending on the order’s size, value, and circumstances, the customer may also be responsible for some or all of the replacement product cost.

Please inspect your order upon delivery. If an item arrives damaged or defective, or if your order contains an incorrect or missing item, contact us at info@dekaf.com within 10 days of delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging when relevant. Once we have reviewed the issue, we will work with you on an appropriate resolution, which may include a replacement or refund.

Please review our Order Policies for complete return and refund information.

Original shipping charges are non-refundable, except when a refund results from an error by Dekáf or when otherwise required by applicable law.

Any approved refund will be handled in accordance with our Order Policies.