DEKÁF SUBSCRIPTIONS

At Dekáf, we've made our subscription service hassle-free. Just choose your origin or blend, select your delivery frequency, and enjoy automatic savings starting at 18% on every shipment.

Plus, you can easily manage your subscription anytime. Need to pause, adjust, or cancel? Need more cups one month, but fewer the next? No problem! We're offering flexibility and convenience at your fingertips.

Excellent coffee should fit right into your life, not the other way around.

Your subscription is connected directly to your Dekáf customer account (no longer a separate Magic Link required).

How to Access Your Subscription

1. Click the Account icon on our website, or follow this link.
2. Sign in using the email address associated with your Dekáf account.
3. Once logged in, you’ll see a both a sidebar menu option titled My Subscription and a Manage Subscription button within your account dashboard.
4. Click either option to view and manage your active subscription(s).

From there, you can update your shipping schedule, modify products, skip upcoming orders, edit payment methods, update your shipping address, and more.

Changing your address? Remember to update it in both your Shopify account and Loop subscription profile. Updating one does not automatically update the other.

Desktop Browser

On desktop, click the Account icon located in the upper-right corner of the website to sign in. After logging in, select either the Manage Subscription button or My Subscription from the sidebar menu.

Mobile Device

On mobile, tap the Account icon to sign in to your Dekáf account. Once logged in, open the sidebar menu within your account and tap My Subscription to manage your subscription or use the Manage Subscription button.

Need Help?

If you’re having trouble accessing your account or subscription, please contact us at info@dekaf.com, and a member of our support team will be happy to help.

Managing your Dekáf subscription is simple and flexible.

Here’s what you can do at any time with just a few clicks:

• Pause, resume, reactivate, or cancel your subscription
• Order immediately, skip, or reschedule an upcoming delivery
• Change your delivery frequency to match your needs
• Update product preferences, including weight, quantity, and grind
• Add or swap products to explore new Dekáf options
• Merge subscriptions if you have multiple active subscriptions
• Update your shipping address

When changing your shipping address, remember to update it in both your Shopify account and Loop subscription profile. Updating one does not automatically update the other.

You have full control over how and when you receive your coffee.

We know life happens. You can update your address, payment information, and contact details through your account and subscription profile.

Updating Your Shipping Address

If your shipping address changes, you must update it in both locations:

1. Update your address in your Shopify customer account.
2. Update the shipping address associated with your active subscription in your Loop subscription profile.

Shopify and Loop maintain separate address records. Updating your address in one location does not automatically update it in the other.

To update your subscription address, open your Loop subscription profile and select My Info from the sidebar menu. If you have multiple active subscriptions, please confirm that the correct address is associated with each one.

Address changes must be completed before your next subscription order is processed. Once an order has been processed or transferred to the shipping carrier, we cannot guarantee that its shipping address can be changed.

Customers are responsible for keeping both address records complete and current. Subscription orders shipped to an outdated, incorrect, or incomplete address are subject to the terms outlined in our Shipping Policy and are not automatically eligible for a refund or replacement.

Other Account Changes

From your account or subscription profile, you can also:

• Update payment information
• Add or modify contact details
• Review and manage your active subscriptions

No matter where life takes you, we’re here to help keep your Dekáf subscription flexible and convenient.